We approach our after-sales services with a focus on continuity, technical reliability, and responsibility, aiming to maintain product performance in the long term.
In critical healthcare infrastructures such as operating room equipment and medical gas systems, we understand that after-sales support is an integral part of product quality. Accordingly, we manage our after-sales processes in a planned, traceable, and standards-compliant manner.
Our after-sales services include product commissioning, periodic maintenance and technical inspections, fault diagnosis, and necessary interventions. All these processes are carried out by our technical service teams, who are experts in our products, and are documented in accordance with the relevant technical documentation.
Product safety and continuity of use are prioritized in every process. The aim is to provide accurate and lasting solutions that support the operational processes of healthcare facilities.
Our technical service teams aim to continuously improve service processes based on field experience and user feedback. Accurate diagnosis, planned implementation, and reporting are priorities in our intervention processes. This approach forms the basis of our service quality and technical reliability.
Our after-sales service approach prioritizes quick response, transparent communication, and long-term solution provision. We are aware of the critical importance of uninterrupted operation for healthcare facilities and act with this responsibility in mind.
At Üzümcü, we view after-sales services not as a support element, but as an integral part of our products and brand, providing reliable and sustainable service to the healthcare sector.
As part of our after-sales services, we conduct training and information programs to support the correct, safe, and efficient use of our products. These trainings aim to increase user proficiency in the systems and ensure more effective operational processes.
For all your after-sales service requests, you can contact us at service@uzumcu.com.tr.
www.uzumcu.com.tr PROTECTION AND PROCESSING OF PERSONAL DATA
1. DEFINITIONS
In this privacy notice:
Personal Data: Any information relating to an identified or identifiable natural person,
Personal Data Protection Law (PDPL): Law No. 6698 on the Protection of Personal Data, published in the Official Gazette on April 7, 2016, and entered into force on the same date,
Data Processor: A natural or legal person who processes personal data on behalf of the Data Controller based on the authority granted by the Data Controller,
Data Controller: A natural or legal person who determines the purposes and means of processing personal data and is responsible for establishing and managing the data recording system.
www.uzumcu.com.tr., in accordance with the Personal Data Protection Law No. 6698 (PDPL), as the Data Controller, informs you about the collection methods and legal grounds of your personal data, our methods and policy for protecting your personal data, and examples of processed personal data, within the scope of our obligation to provide information under the PDPL. We would like to inform you about the methods and legal grounds for collecting your personal data, our methods and policies for protecting your personal data, examples of processed personal data, the identity of the data controller, the purposes for processing personal data, the transfer of your personal data to third parties and/or abroad, and your rights under the PDPL.
2. IDENTITY OF THE DATA CONTROLLER
In accordance with the Personal Data Protection Law, the Data Controller is XX, registered with the Commercial Registry under registration number 00000, Mersis number 0000000000000000, and located at the company headquarters address www.uzumcu.com.tr.
3. PURPOSES OF PROCESSING YOUR PERSONAL DATA
Your Personal Data is processed in accordance with the Personal Data Protection Law Article 5.2 and Article 6.3 of the PDPL, to fulfill our legal obligations, to establish or perform a contract, to fulfill our legal obligations, to establish, exercise or protect a right, and to protect our legitimate interests without harming your fundamental rights and freedoms, and may be processed without your explicit consent for personal data that you have made public. Your personal data will be processed based on your explicit consent within the scope of Articles 5.1 and 6.2 of the Personal Data Protection Law for the purposes specified in our Privacy Policy on our website. Furthermore, your Personal Data will be processed based on your explicit consent for the planning and execution of activities necessary to customize and recommend products and services to you according to your preferences, usage habits, and needs.
4. TRANSFER OF YOUR PERSONAL DATA TO THIRD PARTIES AND/OR ABROAD
Your Personal Data may be transferred to third parties and/or abroad without your explicit consent if the purposes specified in Articles 5.2 and 6.3 of the Personal Data Protection Law (PDPL) are present, or for the purposes stated in the Information Text, in accordance with Articles 5.1 and 6.3 of the PDPL. Article 5.1 and Article 6.3 of the PDPL, to third parties located in Turkey and abroad in areas such as storage, archiving, information technology support (server, hosting, program, cloud computing), security, call center, sales, and marketing, with which we cooperate and/or receive services, group companies, GSM operators, business partners, supplier companies, banks, financial institutions, consulting firms providing support in areas such as law, taxation, etc., third parties providing support in sales, marketing, and other areas related to the activities of www.uzumcu.com.tr (advertising companies for the purpose of sending emails and creating campaigns, companies providing CRM support, and similar), and institutions and organizations.
5. YOUR RIGHTS AS A DATA SUBJECT UNDER ARTICLE 11 OF THE LAW
As a data subject, we hereby inform you that you have the following rights under Article 11 of the Law: